Awareness Training
Aligning IT with your business - naturally
The Information Technology Infrastructure Library (ITIL) is the most widely accepted and popular approach to IT service management in the world.
ITIL provides a set of best practice, drawn from the public and private sectors worldwide. The IT best practice is both current and practical, combining the latest thinking with sound guidance.
Ensuring IT and your business are in harmony
CIHS consultants are skilled in the implementation of ITIL into an organisation from both a business and an IT perspective and can help with the strategic sourcing and integration of the relevant technologies and toolsets to help support the business processes.
Awareness Training is highly interactive and gives IT professionals a detailed overview of all ITIL practices. CIHS consultants will cover each ITIL discipline in sufficient detail to give participants enough information to assess their ITIL maturity in each area and establish Key Performance Indicators, in both Service Delivery and Support.
Find out more here (click through to PDF with more info about ITIL)
With strategic service support and delivery, CIHS will ensure that ICT, your business and your people are working together in harmony in no time at all.
Call us today to discuss how Awareness Training could benefit you on ……….
All aspects of the existing service desk technology were improved. From problems with lost passwords, use of EPR (electronic patient records) to the writing of scripts and provision of a coherent practical knowledgebase, we gained immensely from the wealth of experience at CIHS. Their consultants know the products, makes suggestions we would not have thought of and are professional and helpful at all times.
Chris Le Hane, Chelsea and Westminster Hospital NHS Foundation Trust, Service Desk Manager
