Packages
Our fresh approach dispels the myths around consultancy.
We pride ourselves on our agility and providing quick, demonstrable results with minimal risk.
To provide complete transparency we have packaged assessment projects with the number of days required clearly specified from the outset. This not only removes uncertainty but also provides a low commitment, low risk solution with a self-evident outcome.
Our openness helps our customers present a clear & concise business case ensuring the businesses approval at every stage.
Service Design |
Request Fulfilment Design |
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Why would I need an IT Service Catalogue?
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Why would I need Request Fulfilment?
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Service Catalogue Assessment |
CMDB Assessment |
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Incident Assessment |
Problem Assessment |
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Incident Management is the baseline discipline within Service Management and is a prerequisite for a successful delivery of IT Services. It is the cornerstone of the Service Desk.
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Problem Management investigates the underlying cause of incidents, and aims to prevent incidents of a similar nature from recurring. By removing errors, which often requires a structural change to the IT infrastructure in an organisation, the number of incidents can be reduced over time.
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Change Assessment |
Release Assessment |
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Change Management is one of the fundamental disciplines within ITIL for Service Management, alongside Incident and Problem. As organisations compete for market position and share, the requirement for IT to be flexible and adaptive regarding theservices it offers is essential with IT departments consistently required to deliver changes effectively and efficiently without any detrimental impact to the organisation.
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Release Management helps to leverage Change and Configuration management processes to excel in operational use. The introduction of repeatable, documented grouping of changes into single releases can provide improved stability to service delivery and offer greater flexibility to deliver more business change.
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For further information, please contact us, or call 01784 636 010
Packages
Our fresh approach dispels the myths around consultancy.
We pride ourselves on our agility and providing quick, demonstrable results with minimal risk.
To provide complete transparency we have packaged assessment projects with the number of days required clearly specified from the outset. This not only removes uncertainty but also provides a low commitment, low risk solution with a self-evident outcome.
Our openness helps our customers present a clear & concise business case ensuring the businesses approval at every stage.
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Service Design |
|
Request Fulfilment Design |
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The purpose of Service Catalogue Management is to provide a single source of consistent information on all of the agreed services that are provided by IT to the business. Ensuring that all parts of the business are represented in the creation of the Catalogue is an essential element in this exercise.
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Configuration Management underpins all ITIL disciplines with particular impact on successful Change and Release Management. The development, maintenance and effectively utilisation of a Configuration Management Database (CMDB) will improve the support of existing services and ease the introduction of new services as the business requires.
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Service Catalogue Assessment |
|
CMDB Assessment |
|
The purpose of Service Catalogue Management is to provide a single source of consistent information on all of the agreed services that are provided by IT to the business. Ensuring that all parts of the business are represented in the creation of the Catalogue is an essential element in this exercise.
|
|
Configuration Management underpins all ITIL disciplines with particular impact on successful Change and Release Management. The development, maintenance and effectively utilisation of a Configuration Management Database (CMDB) will improve the support of existing services and ease the introduction of new services as the business requires.
|
|
Incident Assessment |
|
Problem Assessment |
|
Incident Management is the baseline discipline within Service Management and is a prerequisite for a successful delivery of IT Services. It is the cornerstone of the Service Desk.
|
|
Problem Management investigates the underlying cause of incidents, and aims to prevent incidents of a similar nature from recurring. By removing errors, which often requires a structural change to the IT infrastructure in an organisation, the number of incidents can be reduced over time.
|
|
Change Assessment |
|
Release Assessment |
|
Change Management is one of the fundamental disciplines within ITIL for Service Management, alongside Incident and Problem. As organisations compete for market position and share, the requirement for IT to be flexible and adaptive regarding theservices it offers is essential with IT departments consistently required to deliver changes effectively and efficiently without any detrimental impact to the organisation.
|
|
Release Management helps to leverage Change and Configuration management processes to excel in operational use. The introduction of repeatable, documented grouping of changes into single releases can provide improved stability to service delivery and offer greater flexibility to deliver more business change.
|
For further information, please contact us, or call 01784 636 010
|
|
||
|
Service Catalogue Assessment |
|
CMDB Assessment |
|
The purpose of Service Catalogue Management is to provide a single source of consistent information on all of the agreed services that are provided by IT to the business. Ensuring that all parts of the business are represented in the creation of the Catalogue is an essential element in this exercise.
|
|
Configuration Management underpins all ITIL disciplines with particular impact on successful Change and Release Management. The development, maintenance and effectively utilisation of a Configuration Management Database (CMDB) will improve the support of existing services and ease the introduction of new services as the business requires.
|
All aspects of the existing service desk technology were improved. From problems with lost passwords, use of EPR (electronic patient records) to the writing of scripts and provision of a coherent practical knowledgebase, we gained immensely from the wealth of experience at CIHS. Their consultants know the products, makes suggestions we would not have thought of and are professional and helpful at all times.
Chris Le Hane, Chelsea and Westminster Hospital NHS Foundation Trust, Service Desk Manager
